岗位描述：

• Registers and rooms all arrivals according to established procedures
• 按照酒店的程序，为所有到达客人登记及安排房间。
• Maintains intimate knowledge of departmental standards and procedures
• 详细了解部门标准及程序。
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• 为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
 
 

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• 了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
• 处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。