PRINCIPAL RESPONSIBILITIES 主要职责
· Directly responsible for the Meetings & Events & meeting room area, ensuring a smooth running, profitable operation within the framework of the Hotel.
直接负责管理宴会厅和会议区域，确保运作的流畅， 以酒店的利益为前提运营。
· Liaison with conventions and sales to ensure that the client’s requirements are satisfactorily met and if possible exceeded.
积极与会议主办方和销售部门沟通以确保客人的要求获得满足甚至超越满足。
· Liaison directly with convention and sales clients, once they are on site in order to ensure their predetermined requirements is met and coordinates any additional requirements.
直接与会议客户和销售人员联络一旦他们在时，以确保满足他们事先提出的要求和附加的要求。
· Supervise the Meetings & Events colleague team to ensure maximum productivity and guest satisfaction is achieved.
管理监督宴会厅同事以确保生产力最大化和客人满意度达标。
· Conduct timely effective staff briefings to ensure correct information is being passed through to service staff and that superior service standards are being maintained.
适时开展有效的同事会议以确保把正确的信息传递给服务人员，并维持优质服务的标准。
· Achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure.
通过增加销售收入和有效的费用开支维持利润以完成部门的预算目标。
· Accurately forecast business demands to ensure efficient staffing & food production.
正确预测商业需求以确保高效率的雇用同事及食品生产。
OPERATIONS营运
· Finalize food, beverage, and meeting room set-up requirements with clients either in person or by phone.
通过亲自见面或电话联系与客人确认他们对食品、酒水和会议室安排的要求。
· Upgrade and up-sell menus to achieve profit maximization.
提升销售以达到利润最大化。
· Be aware of the forecast and budget and where we need to fill business into open times. Be profit minded.
知道预报和预算以便了解哪里我们还需要增加业绩。有盈利的概念。
· Enforce all catering standard operating procedures.
执行所有宴会的标准操作程序。
· Be prompt and accurate in completion of assigned projects.
及时并准确的完成被分配的工作任务。
· Establish and maintain customer contact at all functions.
与所有宴会的客人建立并维持良好的关系。
· Establish communication with the Meetings & Events Operations Manager and Banquet Chef, supervisors, and all catering service colleagues.
与宴会营运经理、宴会总厨、领班及所有宴会服务员建立良好的沟通机制。
· Call each contact after each function to insure satisfaction.
在每个宴会结束后主动与客人联系以确认客人满意度。
· Trace files to insure proper finalization of program.
核查文件以确认最终合适的节目。
· Proper credit checks to insure correct payment.
做适当的信用检查以确保正确的款项支付。
· Conduct training classes for new serving and set-up equipment.
为新的服务方式和设施设备的摆设举办培训课程。
· Brief Meetings & Events supervisors on details for all scheduled functions.
为所有将举办的宴会、会议给主管们做细节简要的说明。
Experience 经验
· Minimum 4 years Meeting & Events operations experience, at least 2 year management experience.
四年宴会厅工作经验和至少有二年以上的宴会厅管理经验。