1. Greets guests and processes hotel registration.
问候宾客为其办理登记
2. Develop good open communication and rapport with all
guests. Recognise return guests and ensure all guests
expectations are met and exceeded at all times.
与宾客建立良好关系,能识别常客并达到和超越宾客期望
3.Ensure all guest account details are correct and accurate.
确保宾客的账目的准确性
4. Keeps current on hotel accommodations, services and area
attractions.
维持酒店的客房,服务等
5. Responds to customer inquiries for information.
反馈宾客的问询
6.Arranges for services requested by the guest by working
with other departments as appropriate.
宾客或其他部门有需求时提供协助