上海浦东文华东方..

微信招聘

Spa Concierge Agent 水疗礼宾员

面议
上海浦东文华东方酒店
浦东新区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2019-08-21

  二年以上工作经验  大专学历   招若干人  性别:不限
  英语 良好   年龄:不限

职位信息


Scope of Position
The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. Spa concierge reports to Spa Operation Supervisor.
 

Requirements

University or post-graduate diploma is required         

At least 2 years’ working experience preferable in Hotel, Spa or Club Reception role.

Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.  

Must be self-motivated

Must be flexible and able to work efficiently under pressure.

Must work in a safe, prudent and organized manner

Must have mathematical skills, technical aptitude and spa knowledge

Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.

Must have knowledge of current spa trends in the industry

Must be able to relate to all levels of management and colleagues.

Must have excellent interpersonal and communication skills

Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment

Must be open to learning about treatments and concepts that derive from other cultures

To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.

To be adaptable and accountable for all actions

Consistently strive for a higher level of achievement both personally and professionally

Must takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction

Must be willing to be proactive, take initiative and be held accountable when dealing with guests.

Must be comfortable handling cash, checks, credit cards and be comfortable submitting accounting documentation at the close of shift and be held accountable.

职责范围
工作负责但不仅局限于水疗项目的预定工作、专业地向客人介绍和解释治疗服务、POS销售包括零售和到达和送行服务。
 

职位要求

大专或大学毕业         

至少有2年以上酒店、水疗或俱乐部前台工作经验最佳。   

必须愿意接受灵活的工作时间,以便于完成工作任务

自我激励,上进心强.

必须灵活,可以在压力下高效率地工作

必须要有安全,严谨,有组织的工作态度

必须有良好的数学思维,技术能力,及Spa知识

必须遵守Spa和酒店的所有政策,制度

要了解当今Spa行业的趋势

必须和所有的管理层和同事,保持良好关系

必须有良好的人际关系和沟通技巧

必须有为客人健康着想的整全的观念

必须愿意学习理疗知识及其他文化中Spa的观念

永远保持专业态度,及良好形象

适应性强,对自己的行为负责

对自己和职业上的发展保持高要求

要根据客人的购买方式,年龄和人数,来提供不同层次的客人服务。有能力做好销售服务,推荐产品,保证令客户满意

以积极主动的态度来工作,当与客人协调时要承担自己的责任

要熟练处理有关现金,支票以及信用卡的财务工作。工作结束时上交接结算文件并对此负责



联系方式


联 系 人:人力资源部
电子邮箱:recruit-mopud@mohg.com
公司网址:http://www.mandarinoriental.com
地 址:中国上海市浦东新区浦东南路 111 号
邮政编码:200120



公司信息



上海浦东文华东方酒店

资料概览
上海浦东文华东方酒店位于黄浦江畔,酒店备受瞩目,是文华东方酒店集团在中国的经济之都开设的第一家豪华酒店。
酒店座落在浦东的心脏地带,陆家嘴金融贸易区内摩天大厦之中,紧邻中信泰富的陆家嘴滨江金融城标志性的建筑浦江双辉大厦;文华东方以其传奇式服务和彰显当代建筑设计格调的酒店建筑群,让我们宾客独享尊贵的入住体验。

客房及行政公寓
客人可在这里找到最极致的奢华、宽敞的空间和欣赏黄浦江的绝佳视野。
我们的 362 间客房和 210 间行政公寓采用奢华设计。内部装饰秉承文华东方一贯的精巧风格,房内均配备顶级高科技设备。
我们富有传奇色彩的服务能为我们所有的宾客带来真正的愉悦时光。

餐厅和酒吧
世界领先的设计师和美食家共同合作在上海引入 6 所高品质的新餐厅和酒吧。
我们倾力打造全上海最精致的中式美食目的地;我们的西餐厅将在令人惊叹的环境中为您提供最好的菜肴;全天候餐厅采用引人注目的开放式厨房。
客人也可以在酒吧享受精致的鸡尾酒,大堂酒吧享受下午茶,或者在文华东方蛋糕店品尝甜蜜诱惑。

水疗及健身设施
我们的水疗及健身设施是高雅的放松圣地。
水疗提供文华东方招牌式的疗法,让您疲惫的身心得到充分恢复。
13 个水疗套房安静怡人,其中包括 两个情侣套房和两个华丽的 VIP 套房。
令人惊叹的热疗及水疗设施是满足您的感观的水疗之旅的绝佳保障。
奢华设施包括 25 米长的室内游泳池和高科技健身中心。

会议及活动设施
双倍高度的楼高可为活动提供理想的宏大空间,整个酒店宽敞的空间也在这里得到完美体现。
酒店拥有各种房间,包括 500 座的宴会厅、250 座的宴会厅、可满足您各种需求的 9 个会议室。

MANDARIN ORIENTAL PUDONG, SHANGHAI
Spectacularly located on the banks of the famed Huangpu River, Mandarin Oriental Pudong, Shanghai will mark the highly anticipated debut of our acclaimed hotel group in China’s commercial capital.
Our tower of luxury is set amidst the futuristic skyscrapers of the Lujiazui Central Financial District in the heart of Pudong, adjacent to the iconic Riviera Twin star towers in CITIC Pacific’s new Harbor City development. Our guests’ experience will be distinguished by our legendary Mandarin Oriental service and interiors that are the ultimate in contemporary style.

GUEST ROOMS AND EXECUTIVE APARTMENTS
Guests can look forward to an extraordinary level of luxury, exceptional spaciousness and sweeping views over the Huangpu River.
The 362 guest rooms and 210 serviced apartments are preeminent in luxury design. Interiors are finished to a height of sophistication synonymous with Mandarin Oriental, including first-class technology.
Our Club Lounge offers further levels of exclusivity with private check-in, business facilities and refreshments throughout the day.
Our legendary service promises true moments of delight for all our guests.

RESTAURANTS AND BARS
The world’s leading designers and gourmets have collaborated to introduce six superb new restaurants and bars to Shanghai.
We are establishing the premier destination for Chinese fine dining in the city, our Mandarin Grill follows the traditions of our legendary Hong Kong restaurant, and an all-day dining restaurant features a dramatic show kitchen.
Guests can also enjoy sophisticated cocktails in the bar, afternoon tea at the elegant lobby lounge, and sweet temptations at the Mandarin Oriental cake shop.

SPA & FITNESS
Our spa is an exquisite sanctuary of relaxation.
Featuring our Mandarin Oriental signature treatments we provide rejuvenation for body, mind and spirit.
Each of our 13 spa suites is an oasis of serenity; there are two couple’s suites and two magnificent VIP suites.
Spectacular heat and water facilities complete a spa journey for all the senses.
Leisure facilities include a 25 meter indoor swimming pool and high-tech fitness center.

MEETINGS AND EVENTS
Function spaces have soaring double height ceilings, reflecting the spaciousness that is a theme throughout our hotel.
A versatile range of rooms includes a grand ballroom seating 500 guests, a junior ballroom seating up to 250, and nine meeting rooms that can be configured to your needs.

网站简介 | 服务声明 | 招贤纳士 | 猎头服务 | 产品与服务 | 联系我们 | 网站导航
Copyright @ 2004-2019 61hr.com All Rights Reserved 沪ICP备05026878号
天谋网络旗下品牌:乐聘网