Key Responsibilities
主要职责

Be aware three shift at Front desk
前台有三个班次

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 
随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。                    

Registers and rooms all arrivals according to established procedures
按照酒店的程序，为所有到达客人登记及安排房间。

Maintains intimate knowledge of departmental standards and procedures
详细了解部门标准及程序

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。

Maintains cashier float and ensures accurate daily report of all money received
维持现金流动，确保收到现金的准确性。

Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人兑换个人或旅游支票，协助客人兑换现金。

Keeps abreast of all modifications to accounting policies and procedures
了解会计政策及登记手续的更新。

Responsible and attends to guest’s request of using the service of safety box at all times
通过保险箱服务，满足客人要求。

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策

Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。

Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。

Performs the audit balances and prepares all works for audit in an orderly fashion
完成审记报告，为审记做准备

When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值夜班时，检查夜间报告，准备晨报及为即将到达客人准备的表格。

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
了解预定程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预定系统了解可供房间资源。

Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲际品牌标准，维持良好的个人仪态、仪表