FINANCIAL RETURNS
• Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
• Ensure the timely follow up and pursuit of business with customers’ leads in order to drive the highest levels of conversion
• Conduct and/or assist Sales team in customer negotiation process
• Conduct proposal negotiation process and assist Business Development teamwhere necessary
• Handle contract signing process
• Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
PEOPLE
• Team up with counterpart Event Management staff to deliver sector/customer specific services when appropriate
• Communicate to his/her superior any issues encountered and other relevant information
• Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
• Where applicable, supervise, manage and train MICE Fulfillment Executives and MICE Fulfillment Coordinators in carrying out their responsibilities
GUEST EXPERIENCE
• Process customer inquiry in accordance to specified service standards
• Develop and deliver relevant documentation to the customer
• Prepare and deliver site inspections for potential customers (when necessary)
RESPONSIBLE BUSINESS
• Prepare and submit proposals
• Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
Perform other duties as assigned.