任职资格 Qualification
教育程度Education
全日制大学本科（含）以上学历
University Graduate and above

专业要求Major
酒店管理、英语、公共媒体关系相关专业
Graduation from Hotel Management,English related professional

技能水平Skills
1.熟知销售系统并具有良好的沟通能力Fully versed in Sales System with high level of interpersonal skills
2.了解，旅游产业和宴会销售Knowledge in Corporate, Travel Industry and Catering Sales
3.对市场走势具有一定的分析和见解Ability and understanding of the market trends
4.妥善处理及回复客人需求Able to handle guest request and feedback in a professional manner
5.能与各级员工互动交流Ability to interact with all level of people
6.良好的交流沟通能力Good interpersonal and communication skills
7.良好的团队合作精神Team Player

工作经验Experence
1.具有至少2-3年国际连锁酒店的相关经验
Minimum 2 to 3 years of experience in similar capacity with international chain hotels
2.熟练操作微软等操作系统
Proficient with Microsoft Windows other software.
必须具有良好的中英文交流及写作能力
Excellent spoken and written communication skills in both English and Mandarin are a must.
3.能独立并长时间的工作
Ability to work independently and long hours.
4.可按工作需要出差
Willing to travel.

价值观及行为准则Values & Code of Conduct

1.认同万达企业文化
Appreciate Wanda culture
2.有良好的职业操守
Good Character and Ethics
3.严格遵守国家法律法规，执行企业各种规章制度 Strictly obey the relevant laws and regulations, executive internal policy implement
其他要求Others
1.原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正
Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills,honest and reliable,Decency
2.具有较强的工作责任心和学习能力、良好的团队合作意识
Have a strong sense of responsibility and learning ability,a good team spirit of collaboration

资格证书Certification
无要求
No Requirement

职位概述Job Instruction

1.与公司、旅游销售部门合作进行销售活动
Conduct sales activities in cooperation with Corporate and Travel Sales departments
控制宴会地点并和其他合作者保2.持密切关系
Control catering locations and keep a close relationship to location partners and vendors
3.支持会议和宴会间的交叉销售
Support the cross selling between conference and banquet events
4.按要求记录所有的销售拜访
Ensures exit Interviews with all clients and the input into Opera as per guidelines
5.熟知酒店品牌标准
Is fully aware of the hotel’s brand standards.
6.完成上级主管部署的相关职责和特别项目活动
Performs related duties and special projects assigned
7.熟知消防、人身安全及其他安全标准，熟知信贷政策
Is Fully aware of fire, life and safety standards is fully aware of the Credit Policy

职位说明 Job Description
1.销售目标Sales target
清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。
To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan
2. 销售拜访Sales call
同时与现存客户和潜在客户保持经常联系,安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。
Constant customer contact directed towards existing customers and potential customers and To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management.

3.回复与反馈Reply and feedback
以专业的方式与客人互动，关注他们的需求及反馈，按政策在规定时间内迅速回复客人要求，提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。
Interact and attend to guest request, concerns and feedback in a professional manner.To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy & procedure and To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary

4.处理相关价格Handle relevant price
及时处理有关价格，会议及餐饮报价和确认，为销售人员准备好相关报价书，确认书等文件。确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向。
Handle all enquiries relating to rates, group bookings, quotations and confirmation promptly，to prepare rooms and events quotations, confirmation and group profile on behalf of Sales Managers and To upkeep of updated record of all sales activities for each accounts （including updated database, production tracking, trends and movement of each accounts）

5.数据更新Data update
对指定客户的数据信息做到每日更新，向销售总监提交每周和每月报告，向销售总监就针对细分市场的促销活动提出建议；参加销售例会，就客户动向及市场走势市场与销售总监进行沟通，及时更新。
To develop and maintain a proper database for assigned accounts on a daily basis.To prepare and submit weekly and monthly reports required to be submitted to the Director of Sales 安定Recommends to the Director of Sales on promotions and campaign to reach specific markets ，Participate in daily, weekly and monthly sales meeting to update Director of Sales on the activities of each accounts and market trends

6.其它工作Other work
遵守酒店及总部的政策和程序，完成其他交予的工作。
Abides by both the hotel and Head Office policies and procedures，carries out other tasks as directed by supervisor