Job description:

-To ensure that all telephone calls are professionally answered within 4 rings in accordance to Corporate
Standards meted out.

-To accurately attend to all reservations/enquiries received via fax, phone and email effectively in a
professional and prompt manner within 24 hours.


-To ensure all reservations received for the day are accurately input into the system with zero error and backlog.


-Attending to all in-coming enquiries via fax, phone and email effectively in a professional and prompt
manner within 24 hours.


-Ensuring that all telephone calls must be answered with 4 rings, guided by the prescribed script and in
accordance to the Corporate Standards meted out.


-To seize all opportunity to maximize incremental revenue through up-selling of villa type upgrade, spa
treatment, transfers, food & beverage reservations and/or activities, available in the Hotel/Resort.

-To adopt a sales attitude at all times and exercise to convert every enquiry received to a booking.


-Ensure that all voicemail are responded within 1 hour.

-To input all reservations accurately, in a timely manner and ensure that all correspondences are filed
systematically for easy retrieval. Softcopy archival is to be used wherever possible.

-Be familiar and well-versed with the designated hotel/resort, so as to provide and/or communicate only
factual/relevant information to the customers.

-Be familiar and well-versed with the designated hotel/resort, so as to provide and/or communicate only
factual/relevant information to the customers.

-To adhere to the pre-set availability and rate/plan offers and always offer an alternative dates/destination.
 

-Be helpful and support team members to ensure the Team goal is achieved.
 

-Any other tasks/duties as and when assigned by the Director, Sales & Marketing and/or Director, Global
Reservations Operations and Manager, Reservations.
 

Requirements:

-College degree or above.

-Internal and external customers.

-English good command.