Enjoy my work, love my job快乐工作,热爱工作
• Sell the Hotels Group products and services using up-selling and suggestive selling techniques
通过促销和建议销售技巧销售酒店产品及服务
• Promote the Hotel’s (and ICHG generally) products and services推广酒店(及集团)的产品及服务
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
通晓区域酒店内产品和服务的知识
• Develop and maintain a regular pattern of sales calls发展和维持定期销售拜访
• Prepare and execute action plans which increase reservation sales and associated business
制定及执行增长预定销售及业务的行动计划
• Record and process reservations made by phone/fax/email记录并落实电话/传真/邮件的预定
• Accept wait list reservations接受预定等待
• Process amendments to reservations such as extensions, early departures, etc
跟进落实预定的更改包括分机,早退房等
• Manage “no show” reservations by investigation and recording of same 管理“未入住”预定,展开调查并记录
• Record special billing arrangements for groups and conventions记录团队及会议团体的特别账单事宜
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
针对所有的预定所需信用批准联系前厅经理或财务经理
• Maintain knowledge of special rates/ offers/ promotions了解特殊房价/优惠/推广知识
• Monitor reservation levels and inform Managers of current and future occupancy rates
监督预定级别并通知经理相关现行以及未来的住房率
• Prepare reports as requested (eg to travel agents, business houses etc)准备要求的报告(例如:旅行社、商行)
• Prepare reservation sales reports准备预订销售报告