To have knowledge of the hotels Quality Standards, Service Standards and Group Specifications.
   了解酒店质量标准、服务标准、集团规范。
- To have knowledge of  standard operating policies and procedures.
   了解 标准操作规定和流程。
Supervises and conducts training on a regular basis.
   督导培训，并定期开展培训。
-  Monitors the progress of various training programmers on their effectiveness.
监察各种培训计划执行和进展的情况。

-  Creates a positive and highly motivated working environment that promotes and develops teamwork.
  创建一个积极的和有活力的工作环境，促进发展团队精神。
-  Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections.
   利用各种沟通渠道传达信息和分配工作。
-  Is responsible for keeping all linen closets neat, cleaned and stocked.
   负责布草储存柜清洁、整齐、货物充足。
-  Is responsible for maintaining the cleanliness and neatness of service areas.
负责服务区域的清洁和整齐。
-  Inspects rooms daily, including check-out, vacant and make-up rooms for cleanliness and that rooms are defect free.
每天检查客房，包括离店房、空房、需打扫。
Inspects all VIP rooms prior to arrival.
在贵宾抵达前检查贵宾房。
-  Maintains a daily logbook of Service Associates – Guest Room
assignments, maintenance deficiencies and prepares work order.
坚持填写值班日志，包括分房情况，维修问题和工作票。
-  Reports to the Service Associate –Rooms Controller/Order Taker maintenance deficiencies that require immediate attention and follow up on their status.
向客房监控员报告需要立即维修的问题并及时跟进。
-  Ensures that all vacant / clean rooms and stay over rooms status have been updated.
保证及时更改房态。
-  Ensures proper care and use of equipment, carts, baskets, cleaning and guest room supplies.
确保对设备、车辆、篮子、清洁用品和客用品的正确维护和使用。
-  Ensure that all Lost and Found items are forwarded to the Lost and Found Department according to establishes procedures.
确保所有的客人遗留物根据既定流程上报给失物招领部门。
-  Reports to the Service Manager – Guest Floor any loss or damage of furniture, fixture or equipment.
向楼层经理汇报所有的损失或家具、固定物、设备的损害
-  To constantly install ownership in staff to maximize Rooms Profit.
强调主人翁精神，使客房获得最大限度的利润。    
-  Ensure supplies and stocks are maintained.
确保用品储备充足。
-  Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff.
  利用有效的培训方案，提供员工高度的安全意识。
-  Checks and maintains that all hygiene rules and regulations are strictly adheres to.
监督和检查，确保严格执行卫生条例和规章制度