Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

Registers and rooms all arrivals according to established procedures
按照既定工作程序为所有来客登记并安排房间。

Maintains intimate knowledge of departmental standards and procedures
熟知部门标准工作程序。

Responsible for all data are entered completely into the Opera and PSB systems in accordance with reservations, ensure guest information is correct.                                                                                 
负责所有宾客证件信息录入酒店以及公安局操作系统，并仔细检查，保证其信息录入的准确无误。

Keeps abreast of all modifications to accounting policies and procedures
随时留意会计政策和工作程序的变化 。

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。

Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。

Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures                       意识和知道到关爱和坚持职业化，健康，安全和合法化的规章及程序


Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly                      熟悉财产的安全，急救，和消防和紧急疏散等程序，灵活地安全地操作部门设备