AREAS OF RESPONSIBLITY 工作职责范围

Develops and implements strategies for achieving individual sales goals
实现个人销售目标
Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments
通过与市场销售总监合作，从而达到市场份额和收入目标,在个人和团队的目标中细分市场份额
Develops data and recommends programs to meet clients' needs
通过推荐计划，从而满足客人的需求
Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
准备商业计划和合同,为满足客户需求的同时，做到利润最大化
Solicits files on a timely basis to confirm business
及时确认业务
Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
通过销售拜访、旅行社和其他公司客户来开拓新业务
Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
每周回顾个人和团队的目标，并采取适当的行动来实现目标
Ensure all materials used are in accordance with brand standards
确保销售部所有物品都是符合集团标准的。


Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
保持销售团队信息的准确性，检查销售人员负责的客户档案
Communicates clients' requests to all departments in an effective and timely manner
向相关部门及时传达客人的需求
Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team
通过跟进每日房间和宴会预定情况，最大化的确保每日住房率
Assists with the completion of monthly booking report（s）
协助每月预订报告的制定
Prepares reports as necessary to improve management decision making and critical evaluation of work activities
准备相关报告以确保决定的正确性。

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
在对客服务时，勇于承担责任并展现良好的团队协作能力。
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
处理投诉时，展现感同身受的态度。
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
尽最大可能做到让客人100%满意
Performs other duties required to provide the service brand behavior and genuine hospitality
执行其他职责时，同样要求保持一贯的品牌性和友好礼仪。

Adheres to hotel policies and procedures
坚持酒店政策和程序
Keep Manager promptly and fully informed of all problems or unusual matters of significance
           确保上级经理及时知道所有问题的发生。
Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position
随时保持高标准的仪容仪表，来代表酒店的形象。
Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan
熟悉酒店的目标，策略和行动方案
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
             执行该职位的所有义务和责任
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
保持与所有其他酒店员工良好的工作关系，以推动和促进合作的和谐的工作环境。
At all times projects a favourable image of the Hotel to the public
随时向公众展示良好的酒店形象
Perform other duties as requested by the General Manager or Director of Sales and Marketing
执行总经理和市场销售总监所交代的其他事务

REQUIREMENTS要求
Minimum one - three years hotel sales experience
至少一到三年五星级酒店工作经验
Local market knowledge preferred
熟悉本地市场
Bachelor’s degree preferred
本科学历以上优先
Experience managing to brand standards
有国际酒店相关工作经验
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
良好的团队协作能力
General knowledge of contract laws
基本的法律相关知识
Proficient computer skills including Microsoft Office suite
常用的微软办公软件
Strong negotiation skills
较强的谈判能力
Ability to travel
适应出差