1.Handles phone reservations接听电话预订
2.Handles phone reconfirmation再次确认电话预订
3.Interact with other outlets in complex for last minute booking of table previously cancelled,
与其他餐厅确认预订
4.Answering all customers’ questions regarding the layout of the restaurant, the menu, style of food, public relations.能解答客人的问题, 如餐厅的设计, 菜单, 菜系, 公关工作.
5.Interact with guests for prospective party planning, special events coordination and special requests.协同客人派对的策划, 派对的协调和特别的需求.
6.Interact with Kitchen and Management regarding the above.
与厨房和经理层为以上的事件做交流
7.Assist Maitre d’ with reservation organization （number of tables per seating depending on day and expected dining time, etc….） 协助餐厅经理组织安排餐厅的预订
8.Follow any reasonable directives give to you outside of this document that may be given to you from your superior（s）.
在工作中注意接受别的同事的良好意见（不能在这份材料中没有出现）
GENERAL DUTIES
主要的职责
1.Ensure that prompt time keeping and reporting is kept by you, being a minimum of 15 minutes early reporting fully prepared for your shift.
合理的安排时间和及时的汇报工作情况是你的职责和任务请在营业前15分钟确认工作已经就绪
2.Ensure that the Reception and Waiting area “Mise en Place” is correctly achieved for each and ever shift （beginning and end of each sift included）.
确保前台和客候区在每个班次都正确的做好事先准备工作.
3.Keep abreast and up to date on all internal information, promotions and activities for all food and beverage operations in the building, chances are you will be asked a lot about the other areas, you need to know.
了解公司内部的餐饮信息,促销和活动,如果有任何的变化你必需了解.
4.To promote good business relations between the Mercato Service team and all other departments in Three on the Bund, to assist in leading a team of well-trained and motivated staff.
促进本部门与其他部门的员工良好关系, 协助并引领整个优质的团队和上进的员工.
5.Encourage teamwork through participating in organised activities for the staff.
在各方面工作中总是积极的激励团队精神
6.Achieve staff satisfaction goals.
达到员工满意的目标