To assist FOM and AFOM to oversee and direct the operations of the Front Office Department including Front Desk, Executive Lounge, Telecommunication Department, Concierge; to ensure the effective operation and smooth running of the Front Office Department according to the Hotel policies and procedures ensuring maximum guest satisfaction, team cohesion and profit.
协助前厅部经理副经理管理前厅部各班组，包括前台接待，行政酒廊，电话中心和礼宾部，确保前厅部所有员工严格遵守酒店规章制度提供服务，最优化宾客满意度，提升团队凝聚力和增收酒店收益。
Duty Manager provides supervision, direction and leadership to all FO personnel under the guidance of the FOM in accordance with the hotel objectives, performance and quality standards.
值班经理在前厅部经理的领导下提供监督、指导和领导前厅部并使其与酒店所制定的目标，服务和质量标准相一致。