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Global Support Executive(Janpanese)

面议
豪特佰 Hotelbeds Group
朝阳区
  • 旅行社及旅游预订  |
  • 50-150人  |
  • 2018-08-17

  不限工作经验  不限学历   招若干人  性别:不限
  日语 精通   年龄:不限

职位信息


岗位职责:

.         Responsible for investigation of post travel complaints from contact centre and keeping them fully updated within deadlines.

·         Responsible for supporting clients/customers for on the road issues from various channels eg: Call / E-Mail. etc

·         Establishing the facts quickly and communicate effectively through written communication and verbal

·         Negotiating for appropriate compensation / refunds / solutions.

·         Proactively identify business risks and act promptly to minimize their impact by highlighting issues which are raised by complaints with relevant departments.

·         Analysis of complaints and relocations statistics and reporting to team leader

·         Travelling on business when and where required (including hotel inspection tours, attends and actively participates in team meetings and outside event).

·         Be flexible and provide support to all members of the Global Support team as and when required.

·         Participate in ad hoc projects as required by the business and general office admin duties.

·         Monitor and develop own performances on regular basis, including pending case following up.

·         Participate the meeting to review business, operations and performances with team leader.

任职要求:

The Global Support Executive plays an exciting and important role within the organisation by the commitment to maintaining the highest level of customer service to our business partners and customers from around the world.

The Global Support Section provides an outstanding service for clients from our worldwide offices.  The training and development team within the department are committed to the on-going development of its entire staff from the day they join. This creates an exceptional, energetic, environment within which we work.

The Key objective of the role is providing support to sales offices worldwide by providing the quality of service for on the road and post travel, the main task is the investigation of Fully Independent Travellers (F.I.T) complaints/ issues / enquiries against suppliers.


工作地址

中国北京朝阳区建国路91号金地中心A座1108室



联系方式


联 系 人:邢桐 Stella Xing
电子邮箱:Stella.Xing@gta-travel.com
地 址:北京市朝阳区建国路91号金地中心A座 1108-1115室
邮政编码:



公司信息


GTA是专注于FIT自由行产品及服务的全球领先旅游批发商。 我们为旅行社,批发商,在线旅行社和差旅管理公司,提供最专业优质的服务。因为只专注于B2B市场,所以我们更关心您的业务。 与超过45,000家的供应商合作,在185个国家有52,000多家酒店和150,000地面服务供您选择。有强大的销售团队和专业的售后客服,和全球24小时紧急中文服务电话,全程为您服务。 产品包括酒店、公寓、私人/公共接送、观光产品、演出戏剧门票、浏览胜地门票、博物馆美术馆和餐厅,还有定制套餐…… 我们拥有极易操作的预订网站,快速直观的预订界面和简单易理解的预订报表,深受全球超过100,000代理爱戴;还有超高速的API接口,为您提供行业内领先的系统响应速度。 自2017年起,GTA已与Hotelbeds Group(HBG)进行整合,GTA北京办公室的全球客服运营中心在2018年将有进一步发展和扩张计划,带来更多新鲜出炉的GTA与Hotelbeds Group(HBG)品牌的岗位,具体信息如下。 要求:英语听说读写熟练,沟通能力良好。 条件优秀者,无相关工作经验也可。(临近大学毕业可实习转正)。 公司福利:带薪年假病假,六险一金,员工活动,节日福利,生日祝福,年度体检我们统统都有。悄悄告诉你,作为我们的员工,你还可以用我们员工专属的酒店预定系统以超性价比的费用定制你的私人旅行计划哦。 工作地点:北京市朝阳区大望路 这里有年轻富有激情的团队,有多语言的工作环境,有全球旅游胜地的观光机会,热爱旅游的你还在等什么,我们真诚期待你的加盟,期待与你成就中国市场的广阔发展,期待与你共创旅游生态的美好未来。加入我们的精英团队,助力你的职业生涯百尺竿头,更进一步!

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