上海新天地朗廷酒店

微信招聘

Guest Relations Manager 客户关系经理

10000-14999
上海新天地朗廷酒店
黄浦区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2023-01-30

  二年以上工作经验  大专学历   招1人  性别:不限
  英语 熟练   年龄:不限

职位信息


• Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise.
与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.
• Ensure appropriate manning levels for the anticipated daily work flow in all managed sections.
确保所管理部门根据日常运作预先安排适当的人手。
• Supervise the work and operation of the Airport Representatives, Duty Manager, 1865 Loyalty Manager and Guest Relations. Ensure colleagues are executing their respective job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.
监督机场代表,大堂经理,1865尊贵会经理以及宾客服务大使的的工作和日常营运。确保同事们根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。
• Handle dissatisfied guests during their stay or after they have departed to resolve complaints and identify and rectify any processes which lead to the service shortfall.
处理入住期间宾客所遇的不满意之处和解决他们离店后的投诉并确认及改进服务中的不足之处。
• Conduct inspections of the airport counter and hotel lobby to ensure all areas are up to standard and all operating equipment is well-maintained.
视察机场柜台和酒店大堂区域并确保所查区域符合标准以及所有设备运作正常。
• Be familiar with the 1865 program.
熟悉1865尊贵会内容。
• Be able to perform all subordinates’ duties.
熟悉并能承担部门所有班次工作。
• Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展现诚实,可靠,规范及专业的工作礼仪。
• Gather and analyse relevant facts and data to establish the root cause of reoccurring problems; make timely and sound decisions with regard to appropriate course of action.
汇总和分析相关事实及资料从而确定发生问题的根源。 根据所需采取的行动做出及时并合理的决定。
• Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behaviour in others.
与宾客,下级,同级,上级,合作伙伴及社区建立正面及有效的工作关系。并鼓励其他同事也依照此行为准则。
• Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.
在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。
• Foster a common vision; lead others by setting the proper example; demonstrate consistency between actions and words.
以身作则,并以正确和正面的事例引导其他同事。
• Collect and analyse data to make customer focused business decisions; ensure colleagues understand and exceed customer expectations.
收集并分析资料使客源更接近商业目标;确保同事们理解并超越宾客的期望。
• Responsible for keeping standards and procedures up to date, developing training plans, career development, mentoring and motivation of all managed colleagues.
遵守条例及规定,及时制定培训计划和职业发展规划,向其他同事展示专业的领导力。
 



联系方式


电 话:021 – 23302288转人力资源部
传 真:021 – 23302233
联 系 人:人力资源部
电子邮箱:tlxtd.recruitment@langhamhotels.com
公司网址:http://xintiandi.langhamhotels.com/index.html
地 址:上海市黄浦区马当路99号
邮政编码:200021



公司信息


上海新天地朗廷酒店位于上海休闲娱乐中心地带,毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应,打造宁谧典雅的逍遥国度,让宾客细赏新旧文化迸发的火花。
Strikingly timeless style in Old Shanghai. Located at the gateway to the "Champs Elysees of the East," unwind in tranquil sophistication and enjoy exploring the crossroads of where old meets new.



酒店的 357 间客房和套房揉合传统中式元素与现代风格,偌大的落地窗户将上海的醉人美景尽收眼底,结合优雅布置、豪华家具及经典的尊贵设施,为宾客缔造舒适惬意的住宿体验。
Blending traditional Chinese elements with chic contemporary style, our 357 guest rooms and suites envelop travellers in spacious comfort. Each room elegantly appointed with indulgent furnishings and our signature amenities. All featuring stunning views of dynamic Shanghai framed by large floor-to-ceiling windows.



酒店的餐厅和酒吧汇聚世界各地的美酒佳肴,开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食,让人大饱眼福和口福,而米其林食府唐阁以独有的创意将传统名菜与新派美食结合,带来惊喜。宾客享用丰富盛宴后,更可以光顾露天的「新」吧,在星光下品尝特色鸡尾酒和各种小食,享受悠然时光。
A world of culinary options await you at our restaurants and bars. At Cachet, enjoy a bountiful selection of international cuisines prepared at several interactive cooking stations. For those seeking an exceptional Chinese menu, T'ang Court offers a mix of traditional favourites and contemporary dishes. And when the sun goes down, head up to XTD elevated, a chic outdoor lounge that serves handcrafted cocktails and a variety of delightful snacks.



24小时开放的健身中心配备先进的体能训练器材,让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳,或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程,彻底护养身心。
Enter a sanctuary of wellness and blissful indulgence. Stay healthy at our 24-hour Fitness Studio, with state-of-the-art equipment and cardio machines, or enjoy a few relaxing laps at our 25-metre heated indoor pool. If you need to wind down, pamper yourself with a collection of treatments, inspired by Traditional Chinese Medicine, at our award-winning Chuan Spa.

酒店拥有 2,000 平方米的活动场地,从商务会议到盛大婚宴,都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。
Boardrooms for power meetings and ballrooms for elegant galas. 2,000 square metres of space adaptable to suit your event needs. Our dedicated events planning team is readily available to meet your every need and request.



让您的职业生涯从朗廷酒店集团起航!我们将帮助您成为一名行业精英。
我们的人力资源价值观是:
- 强调培训和职业发展。
- 真诚地关注员工的个人幸福和职业成长。
- 信守并实践公平、信任、正直和尊重。
- 通过团队精神、主人翁意识和高效组织结构提高效率 。
- 鼓励员工的革新和创意精神,为营运和业务增值。
- 尊重员工和文化多样性。

我们能为您的职业提供一个世界性舞台。如果您希望与众不同,加入我们吧,让您的梦想成真!

官方招聘网站:
http://career.langhamhotels.com/appl_job_opportunity.aspx


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