1. Manage all equipments in DTS &Business Center and be familiar with the system and functions. Resume the role as the person in charge in the sections during the absence of the DTS manager,
管理所有乐意服务中心和商务中心的设备，熟悉系统和功能。在乐意服务中心经理不在时，承担起部门负责人的职责。
2. Receives and transfers guests’ calls to respective extensions and rooms, and offer to take any messages if required.
接收和转接宾客的电话至相关部门或房间，如有需要提供记录信息的服务。
3. Assist and provide information for all callers, includes promoting of our hotel’s product or outlet.
为所有来电者提供帮助和信息，包括酒店产品促销或门店。
4. Ensure checklists are done accurately.
确保清单准确无误。
5. Monitor Call Accounting system or printers to ensure that all phone calls are posted.
监督电话用户系统或打印机，确保所有电话都已发布。
6. Ensure all associates are confident in carrying out emergency and evacuation procedures.
确保所有员工有信心执行应急程序和撤退程序。
7. Ensure all morning calls request are recorded properly and programmed accurately.
确保所有的叫醒电话请求都记录恰当、编程准确。
8. Ensure information on white board is up to date with operation issues.
确保白板上的信息随运营问题而更新。
9. Ensure DTS office is kept neat and clean at all times and ensure silence is observed at AYS area.
确保任何时候乐意服务中心干净、整洁，确保AYS区域的安静。
10. Handling all guest in-coming faxes in accuracy and efficiency manner.
准确、有效地处理所有宾客发来的传真。
11. Ensure contingency reports are filed during midnight shift.
在夜班时，确保意外事故报告归档。
12. Maintaining an updated telephone extension list.
保持电话分机单的更新。
13. Know all F&B services, e.g. how it’s prepared, type of food, different kind of beverages, wines and their terminology. Includes the Gold Brand Standard
了解所有餐饮部服务，如：它是如何准备的，食物类型、不同种类饮料和葡萄酒，以及它们的专业术语，包括金牌标准。
14. Assisting guests with new reservations after office hours.
在下班时间，帮助客人进行新的预订。
15. Ensuring all guests’ complaints and feedback are recorded in the Guest Ware.
确保所有的宾客投诉和反馈都记录在宾客日志。
16. Providing associates with the right training in order to carry out their duties effectively and efficiently.
为了让员工有效地履行他们的义务，提供正确的培训。
17. Ensure 15 minutes training is carried out accordingly and consistently.
确保执行相关的、经常性的15分钟培训。
18. Maintain effective service in line with the Hotel’s Corporate Image
按照酒店公司形象，保持有效的服务
Company’s Grooming Standard
公司的妆容标准
Standard Operation Procedures
标准操作程序
Departmental Policies
部门政策
Corporate Policies
公司政策
19. Any other duties as may be assigned from time to time.
任何时候布置的其他义务