1. Responsible for the efficient and professional running of the front desk, including relationships with other departments.
负责前台高效、专业的运作，以及和其他部门的关系。
2. Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
通过正确处理顾客账户，确保所有宾客顺利的登记入住和退房结算。
3. Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
处理任何宾客的要求和问题，在可接受的指导方针范围内，满足他们的需要。
4. Be prepared to perform all front desk functions, monitoring the supplies and maintenance of all Front Office equipment.
随时准备好履行所有前台功能，监督所有前厅部的供应和维护。
5. Lead by example: Provide a gracious and aggressive hospitality towards all customers.
以身作则，为所有的顾客提供亲切、热情的接待。
6. Be highly familiar and adhere to all policies, procedures and standards.
高度熟悉并遵循所有的政策、程序和标准。
7. Assist all associates with questions, problems which might occur.
协助所有的员工解决可能存在的问题。
8. During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers.
在高峰时间，在前台确保为顾客提供高效、顺畅的服务。
9. Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.
在前台营造一种积极的、有益的氛围；与所有的员工和其他部门保持良好的关系。
10. Act empowered and use TQM tools and guidelines - also empower all associates to provide an outstanding service by using their empowerment guidelines.
执行权利并使用TQM工具和指导方针，也授予所有员工权利，通过使用他们的权利指导方针提供出色的服务。
11. Be a problem seeker and solver.
做一个发现问题、解决问题的人。
12. Ensure that work area is always clean, neat and organized.
确保工作区域时刻干净、整洁、有条理。
13. Plan meetings on a monthly basis and conduct them.
每月计划和执行会议。
14. Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate.
时常地审计所有的前台工作的准确性和连贯性。适当时，培训和劝告员工。
15. Bank out cashiers at the end of each shift according to the blind drop procedure.
在每轮班结束时，根据收银结账盘点程序。
16. Be prepared to work the night shift when needed.
需要时，准备上夜班。
17. Ensure and encourage all guests are enrolled in our Marriott Rewards Programme upon check in to achieve monthly/quarterly/yearly target.
当宾客登记入住时，确保和鼓励所有的宾客都加入我们的Marriott回馈计划，实现每月、每季度、每年的目标。
18. Check opening house count and establish rate to be quoted during the day with the reservations manager and the front office manager.
在白天，和预定经理和前厅部经理检查备用金，挂出当天汇率牌价。
19. Review discrepant rooms regularly.
定期检查差异房。
20. Ensure that all Marquis guests, VIP guests and repeat guests are identified, recognized, pre-blocked and special treatment is brought to the room.
确保识别、认出、提前锁定所有的马贵俱乐部客人、贵宾和常客，特别服务已送达至房间。
21. Determine weekly schedule, adjust according to business demands.
决定每周的时间表，根据公司的要求做调整。
22. Review credit report and take appropriate action to resolve all problems.
检查信誉报告，并采取恰当的措施来解决所有的问题。
23. Ensure that O-status and H status do not carry any unusual outstanding balances.
确保O职别和H职别不携带任何不同寻常、数量巨大的余款。
24. Complete work or special projects as assigned and make sure to meet due dates.
确保在规定时间内，完成分配的工作或特殊项目。
25. Work together with staff on the same level, train and retrain on aggressive hospitality skills, technical skills and communication skills.
在同一水平上，和员工一起工作，培训和再培训积极的接待技能、技术技能和交流技能。
26. Know how to hire, train and develop staff.
指导如何雇佣、培训和发展员工。
SPECIFIC DUTIES 工作任务:
1. Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel.
穿着恰当的制服，佩戴名字标签，按时汇报工作。个人外貌必须符合酒店标准。
2. Check the information board, daily event sheet, be up to date and informed about daily operations.
检查信息栏、每日时间表，更新并知晓每日运营。
3. Check with your immediate supervisor for additional information.
向值班主管询问其他信息。
4. Have knowledge about sales strategy, packages, promotions, discounts and know how to handle these and how they relate to other departments.
有销售策略、包装、促销、折扣的相关知识，并且知道如何处理这些问题以及它们与其他部门的联系。
5. Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
培养一整套产品知识，包括酒店客房、客房种类、文化设施、酒店服务等。
6. Develop knowledge about frequent guests and their special requests and needs.
知晓常客以及他们的特殊需求和要求。
7. Also be familiar with cultural differences in order to meet all different customer needs.
同时，熟悉文化差异以满足所有不同客人的需要。
8. Have PMS and MARSHA skills.
掌握PMS和MARSHA技能。
9. Be able to work according to budget; keep constant eye on staffing level and control costs as much as you can.
根据预算工作；时刻注意员工水平，并尽你所能控制成本。
10. Be knowledgeable about etiquette and protocols.
有丰富的礼仪和规矩。
11. Be familiar with all emergency plans and be able to act upon them.
熟悉所有的应急预案，并能够依照执行。
12. Use your PMS password with discretion; always log off terminal when not working. Control that all associates are also doing that.
谨慎使用你的PMS密码；不工作时，经常退出终端器。掌控所有的员工也这样做。
13. Have a good knowledge about the city and the environment.
对于城市和环境有丰富的知识。
14. Report any unusual occurrences immediately to the front office manager.
立即向前厅部经理汇报任何不同寻常的事件。
15. Have a thorough knowledge of TQM principles and empowerment.
有一整套TQM原则和权利的知识。
16. To train front desk clerks on a daily basis, on-the-job and during 15 minutes training.
每日在工作中和15分钟培训中训练前台员工。