MAJOR RESPONSIBILIES 責任概要 :
Knowledgeable about telephone equipment, PC equipment, fax machine and copy machine. Be able to perform the job role in both Business Center and AYS, be able to explain details over the telephone and be able to explain all equipment available to the guest in a professional friendly manner.
SPECIFIC DUTIES 工作任務 :
1. Answer all incoming calls within three rings.
2. Use the customer's name whenever possible.
3. Prepare the wake-up list accurately. The list has to contain the name, room number, wake- up time and language.
4.Understand how to program wake-up calls in the system.
5.Make sure that you use an accurate rooming list for group wake-up calls.
6.Keep the office clean at all times and make sure that enough supplies are available.
7. Update the visual board daily and be informed about memos and daily operation.
8. Understand how to operate the music system.
9.Be familiar with all SOPs and LSOPs.
10. Know how to charge and credit conforming to cash handling procedures.
11.Be completely familiar with all emergency procedures and the fire system.
12. Update and maintain the Guest Response System.
13. Each associate is expected to carry out all reasonable requests by management.
14. Inform your supervisor in case of complaints and other challenges.
15. Wear proper and clean uniforms at all times.
16. Assist and explain All PC features to guests.
17. Send faxes and telexes, provide photocopy services.
18. Know how to maintain all technical equipment.
19. Use blind drop procedure when depositing money.
20. Attend departmental meeting.
21. Attend15 minutes training is daily.