• 确保酒店最基本的品牌标准都要被贯彻执行，并且根据所在酒店品牌实施相应标准。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• 遵循执行房务经典20条的标准。
Embraces the Rooms Top 20.
• 对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• 确认抵达和出发的细节并且安排接送以及客人其他要求。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• 根据宾客服务领班的分配，运送和领取顾客行李。
Delivers and picks up guest baggage as assigned by Team Leader - Guest Service.
• 清理所有大门和行李房维持一个专业的形象。
Maintains and cleans all equipment at the Main Door and the Luggage Room to maintain a professional image
• 根据标准存储行李。
Stores luggage according to standards.
• 引导顾客至登记手续处，同时为客人提取携带的行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
• 引导顾客和来访者去酒店设施。
Directs guest and visitors to any of the Hotel’s facilities.
• 在适当时机为客人开关车门。
Opens and closes car doors for guests whenever the opportunity arises.
• 为抵店和离店顾客将行李装上/卸下车。
Loads/unloads guest’s luggage for arriving and departing guests.
• 确保车牌号码、类型都记录的行李标签上以供日后参考。
Ensures vehicle's license number, type are logged down on the luggage tags for future reference.
• 接受客人要寄存的行李，交给客人行李寄存卡，并相应地在记录本上登记；以有效的方式将顾客行李送到他们的房间。
Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly; transports guest’s luggage to their room in an efficient manner.
• 处理包裹包装。
Handles parcel wrapping.
• 递送每日早上和特殊报纸至指定的客房和办公室。
Delivers daily morning and special newspapers to guests’ rooms and offices as assigned.
• 检查常规清洁，保持大堂和就坐区域、入口的整洁。