职位描述：
1. 及时而专业地应答来电。
Answer the incoming telephone calls promptly and professionally.
2. 准确记录预订与电话信息。
Akes accurate reservations and phone messages.
3. 热情而专业地接待顾客。
Meet and greet guests in a warm/friendly and professional manner.
4. 引导顾客就坐。
Escort guests to their allocated table.
5. 根据顾客提出的要求提供相应的帮助和信息。
Guide guests through the venue and provide any assistance/information as required.
6. 严格执行关于客户管理和预定的标准流程

Follow Mr & Mrs Bund standard procedures for guest management and bookings
7. 通过热情专业的聆听建议和服务专递积极的餐厅形象，提高顾客满意度。
Manage guest satisfaction and convey a positive image of the restaurant through professionalism, listening and advising
8. 在营运过程当中确保顾客流的平稳，合理安排餐厅各区域的预定。
Keeps control of the flow of business into the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station
9. 管理并更新客户消费信息和客户档案
Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests.
10. 很强的责任感，团队合作精神热情，有礼貌，愿意帮助同事及客人
Performs duties common to all Captains and Waitress and other duties as may be assigned.

任职资格：
1. 具有良好的英文沟通能力
To have basic English language skill
2. 具备专业的餐饮知识及其服务技意识和服务技能
To have basic knowledge on the food / beverage / service available in sections appointed
3. 具有良好的沟通能力和团队工作精神
Have effective communication skills within service sections appointed and with chefs. Strong sense of responsibility, teamwork oriented.
4. 能够适应倒班工作
Be able to work for flexible hours


公司福利 BENIFITS：
1. 公司缴纳养老保险、医疗保险、失业保险、工伤保险、生育保险及公积金，并根据正常工资基数缴纳（不是按最低基数）
Company will pay social insurances and accumulated funds according to the national and municipal regulations.
2. 公司提供工作餐/餐贴，提供住宿（就近安排宿舍）
Company will provide free lunch and dormitory.
3. 做五休二，加班时间按照劳动法规定支付加班工资，国定假日上班支付三薪
Working time of company is 40 hours per week over 5 working days with 2 days off a week. Company will provide Overtime pay, holiday overtime treble pay.
4. 公司提供夜班津贴，高温费，献血补助
Company will provide Night-shift allowance, High Temperature Allowance, Blood Donation Allowance.
5. 公司提供零食/点心
Company will provide dessert.
6. 定期组织员工活动/聚餐等
Company will organize activities/dine together routinely.
7. 公司发放节日福利
Company will provide festival benefits.
8. 员工均享有带薪年假，外地员工每年另享有返乡假
Annual leave pay, Return false.
9. 公司配备国际化专业培训团队，定期组织培训
Company will provide professional training in free.
10. 公司配备完善的绩效考评体系，公平公正的奖金发放制度，合理的调薪/晋升机制
Company will provide broad space for development.
11. 推荐员工伯乐奖
Company will provide Recommended award.