职位要求：

指导、监督送餐部各岗位服务员的工作。
督导和巡视重要宾客房间的送餐服务工作。
送餐前,检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要即可送出。
控制营业所需的餐具，定期参加盘点。
编制员工排班表，监督员工考勤记录，评估员工，培训员工，解决各方面的服务问题，并处理客人的投诉。

To guide and supervise the work of the service staff in the catering department.
Supervise and inspect the service of important guest rooms.
Before delivery, check the delivery truck, trays and gifts to ensure that everything is ready and can be delivered as soon as necessary.
Control the tableware needed for business and take part in inventory regularly.
Prepare staff schedule, supervise staff attendance records, evaluate staff, train staff, solve all aspects of service problems, and deal with customer complaints.