 Concierge Supervisor provides guest services as well as supervision, direction and leadership in the Concierge Departments in accordance with the objectives, performance and quality standards established by Novotel Hongqiao SIP.
礼宾部主管负责礼宾部所有的对客服务，根据诺富特酒店制定的目标，表现及标准，对礼宾部进行监督和领导。
 If a guest request cannot be met, Concierge Supervisor must suggest and provide suitable alternatives.
如果客人的要求不能被满足, 礼宾部主管必须给客人相关建议和提供选择。
 Concierge Supervisor must have a strong and extensive knowledge of the local area and of the resources available to our guests.
礼宾部主管必须有很强的本地资源知识。
 In addition Concierge Supervisor must always exercise sound judgment when acting on both the guest and the hotel behalf.
另外，礼宾部主管必须在酒店和客人之间有很好的平衡.

RESPONSIBILITIES AND MEANS  职责和方法

 To have complete knowledge of Novotel standard operating policies and procedures for the Concierge Department.
全面掌握诺富特礼宾部标准操作政策和程序方面的知识。
 To have complete knowledge of Accor Program.
全面掌握雅高集团会员活动知识。。
 Builds relationship with guests to delight and gain loyalty.
与客人建立友好关系， 使其喜出望外赢得客人忠实感。
 Supervises the Concierge operation and workflow to maximize guest’s satisfaction.