Major Function:
主要功能
Manage the assigned accounts and solicit new businesses aim to generate revenue through servicing the customers using the Marriott Sales Process.
Major Responsibilities:
工作职责
Conduct sales activities and service customers including meeting with customers, handling customer enquires, preparing business proposals, maintaining a good database and record of all sales call activities, customer contacts and business deals.
Special JOB Duties:
工作任务
1. Conduct Sales Activities
Meet with customers regularly handling both proactive sales calls and reactive sales leads.
Conduct sales activities in a systematic manner by planning in advance according to the set guidelines.
Ensure all enquires are handled promptly and efficiently.
Meet with in-house guests to build relationship and to obtain guest comments.
Meet with key banquet customers to build relationship.
Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc.
Actively share information on guest comments, both positive and negative.
Responsible for planning and organizing customer events.
2. Account Management
To input information related to all accounts into Opera and Marsha S&C.
Manage the Opera and Marsha S&C database and ensure all information in the system is up to date.
Responsible for setting up plans and actions for each account.
Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.
Prepare Sales Call Reports to record all information on daily sales activities.
3. Fully utilize all Marriott Resources
Cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.
Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.
Make good use of Marriott Rewards as a key sales tool.
Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation.
4. Office Etiquette & Business Ethics
Properly dressed in uniform or business attire with the general appearance according to the hotel standard.
Conducting business accordingly to the Marriott guidelines and local law.
Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs
JOB SPECIFICATION職位要求 :
Profile of Competency
工作能力: Minimum 2 years work experience in the hotel industry from a sizeable international organization.
Be proactive in identifying leads and convert them into business opportunities.
Ability to comply reports as required using appropriate computer software.
Good interpersonal skills and listening skills.
Ability to communicate effectively with various departments.
Language 語言能力: High proficiency in written and spoken English and Mandarin.
Education 教育: Good general education, preferably University graduates.
Job License
資格 / 等級証: N/A