上海虹桥祥源希尔..

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Guest Relationship Officer 客户关系主任

面议
上海虹桥祥源希尔顿酒店
闵行区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2021-12-09

  不限工作经验  不限学历   招1人  性别:不限
  英语 熟练   年龄:不限

职位信息


岗位职责/职位描述
Checks and controls room reservations, front office systems, supplies inventory, scheduling。

关注房间预订情况,及时更新系统相关信息。

Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and / or attends meetings to obtain and disseminate pertinent information.

与客人和员工有效的沟通,提供明确指示,主持、参加会议并传达相关信息。

Implements all corporate marketing programs to include HHonors, Senior HHonors etc.

有效执行公司的忠诚客户计划。

Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.

做队员的导师,提高员工水平,促进他们完成所设立的目标。

Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.

简单易懂的训练新员工,使其尽快达到胜任工作的最低标准,明白公司对他要求是什么。

Communicates results from TMOS, SALT,QA, informing the team of results, areas of weakness and strength and the following action.

熟悉TMOS,SALT ,QA 报告,告之团队成员所存在的问题,强处和弱处,以 及接下来要做的事情。

Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

为顾客提供热情服务,让他们立刻有回家的感觉。

Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonous and Frequent Flyer Number enquired about, and method of payment secured.

核对宾客完整的预定及详细信息,准备好欢迎卡,确保付款方式安全有效。

Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.

将客人送至客房,介绍客房布局,确保行李及时寄存等。

Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。



联系方式


电 话:021-33236666
传 真:
联 系 人:人力资源部
电子邮箱:SHASH_Recruitment@hilton.com
公司网址:https://www.hilton.com.cn/zh-cn/hotel/Shanghai/hilton-shanghai-hongqiao-SHASHHI/index.html
地 址:上海市闵行区红松东路1116号上海虹桥祥源希尔顿酒店
邮政编码:201103



公司信息


上海虹桥祥源希尔顿酒店
酒店介绍: Situated in the heart of Hongqiao business district, the two-tower Hilton Shanghai Hongqiao is close to metro lines and within walking distance of entertainment venues. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.
上海虹桥祥源希尔顿酒店的两座大楼屹立于虹桥经济技术开发区的中心,酒店交通便利,毗邻地铁,步行即可前往附近的娱乐街区。在这里,您可以尽享宽敞舒适的客房以及包含水疗在内的完善设施。气势恢宏的大宴会厅可以举办私人宴请,并可容纳超过1,000人。同时,两家高档餐厅可为您呈现来自全球各地的美味佳肴。

Hilton Shanghai Hongqiao invites you to join us in new challenges to build a team committed to:
Delivering memorable guest experiences
Growing within the Hilton family to achieve personal career development
上海虹桥祥源希尔顿酒店诚挚邀请您的加入,让我们一起致力于为客人创造美好的入住体验。同时,上海虹桥祥源希尔顿酒店愿成就您的事业发展,与您共同成长!


面试地址:上海市闵行区红松东路1116号上海虹桥祥源希尔顿酒店一号楼5楼人力资源部(员工通道进入)
咨询电话:021-33236666

招聘邮箱:SHASH_Recruitment@hilton.com

附近公共交通:地铁9号线、10号线、15号线,公交69、700
 
 
 

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