• Confirm every piece of business possible – selling the right room to the right customer at the right time for the right price.
锁定每一笔可能的生意 将适当的房间在适当的时间以适当的价格销售给适当的顾客
• Deliver financial results.
呈交财务成果
• Effectively uses and promotes technology to support productivity and profitability.
有效的利用科技手段去支持生产力和利润率
• Builds effective relationships with customers and business partners.
与既有的客户和潜在的客户及合作伙伴保持密切的联系。
• Identifies and handles sales leads effectively and efficiently.
高效认知和掌握销售线索。
• Represents the Hotel and participates in domestic and international sales activities.
代表酒店参与国内国际的销售活动。
• Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.
仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。
• Focuses efforts on group accounts with significant potential sales revenue.
集中致力于开发潜在的重要的团体客户。
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities
发展与社会团体的关系来壮大并拓展客户基础以寻求团体及宴会销售的机会。
• Monitors and reports on market and competition within own market segment.
在独自的细分市场中监控并报告市场变动及竞争状况。
• Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time.
准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。
• Active distribution of product information and creates awareness in the markets and business segments or responsibility.
在市场及具体细分市场中积极传达产品信息和创造品牌认知度。
• During sales calls, carries out “cross selling” in accordance with corporate and divisional guidelines.
在销售拜访的活动中，按照集团和亚太区的集团规定实施交叉销售。
• During Sales Calls, uses USPs – linking features with benefits.
在拜访客户过程中，联系酒店特点及优势运用酒店的独特卖点。
• Undertakes tasks as and when requested to fulfill the marketing and sales objectives of hotel.
按酒店和部门的要求完成酒店市场推广和销售任务。
• Creative contribution to product and sales development.
对产品及销售和发展做出创造性贡献。
• Participates in planning and realisation of sales campaigns together with Director of Sales /DOSM within defined market segments.
与销售总监和市场销售总监一起，参与规划及实现在明确的细分市场中的销售活动。
• Assists in planning and coordinating sales activities and events.
协助计划和配合销售活动和时间。
• Assists in coordinating the development of all promotions
协助、协调所有促销活动的开发。
• Managers account base and maintains all customer information up to date manually and electronically.
管理客户档案数据库。手工或以电脑更新客户档案。
• Provides ongoing advice and support to staff under his/her supervision.
对管辖下的员工提供积极有益的工作建议和支持。
PEOPLE MANAGEMENT （GENERAL）
人员管理（综述）
• Identify development needs and create action plans for the employees in your department.
为部门员工确定发展需求并创建行动计划。
• Look for opportunities to multi skill your employees and have the necessary skills to perform their duties with maximum efficiency.
寻找机会发展员工的多项技能，并确保员工拥有能使其最大限度地发挥职责的必要技能。
• Conduct regular performance appraisals.
定期进行绩效评估。
• Ensure that all employees have a complete understanding of the relevant hotel P&Ps
确保所有员工完全理解相关的酒店政策与程序。
• Initiate and facilitate transfer of skills and knowledge and foster a culture of talent development.
开创和促进技能和知识的转移，培养人才发展的文化。
• Set an example in portraying our Artyzen Culture.
以身作则塑造我们的雅辰文化。
PERSONAL REQUIREMENTS | TEAMWORK & COMMUNICATION （GENERAL）
个人要求|团队合作与沟通（综述）
• Throughout the employee journey at Artyzen Hotels and Resorts, help create a better place each day in a fun, exciting and lively manner. Always look for ways of making improvements. Leave places that you visit a little better than you found it.
在雅辰酒店及度假村的员工旅程中，每天通过有趣和充满活力的工作方式营造一个更好的工作环境，并不断完善创新。这里，因你而更美好。
• Maintain a professional appearance at all times in accordance with the standard set by the hotel group, and set an example of “Walking the Talk” in terms of our Artyzen culture.
时刻保持酒店集团的职业形象标准，塑造雅辰文化“言出必行”的典范。
• Give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the hotel in response to business and guest’s needs.
当任何同事寻求帮助时，都要及时以关心的态度予以帮助，并在有关酒店生意和客人需求的事情上，使用灵活的方式处理。
• Constantly improve your professional skills and enhance your professional knowledge.
不断提高自己的专业技能和专业知识。
• Have an intuitive approach and warm-hearted caring for each other, your fellow employees, our guests, any third party relationships, and our company. Take initiative rather than being passive, in caring for our company and our future.
自发並热心地对待你的同事，我们的客人，第三方的伙伴和我们的公司。积极主动地为我们的公司及我们的未来着想。
HEALTH & SAFETY （GENERAL）
健康与安全（综述）
• Understand and strictly adhere to the Guidelines established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
了解并严格遵守员工手册中的指导方针，以及酒店的消防、卫生、健康和安全政策。
• Identify and report any maintenance requirements and hazards in the work place, and report significant issues to your Manager.
识别和汇报工作场所的维护需求和危险，并向你的经理报告重大问题。
• Stay abreast of changes in your expertise and comply with statutory and legal requirements for fire, hygiene, health and safety.
持续了解专业知识及消防、卫生、健康、安全等相关法规的变化。
• Be at all times conscious of the security of the hotel, guests and guest’s belongings.
时刻关注酒店安全，客人的安全以及客人物品的安全。
GENERAL
综述
• Respond to changes in your function as dictated by the industry, company and hotel.
对因为行业、公司和酒店的变化而做成的职能转变，可以及时反应。
• Undertake any reasonable tasks and secondary duties as assigned by the Management.
承担由经理安排的合理任务和其他职责。
• Be prepared to work on a flexible schedule and shifts.
灵活的安排时间完成工作，必要时需要配合灵活的工作时间和班次。
• Reflect our local culture, heritage, history, and be knowledgeable and share our art and craft concepts, and how they relate together.
深思我们当地的文化，传统和历史，並且了解它们如何与艺术及工艺概念联系在一起，对此有独到的见解并分享给他人。