Position:Hostess/咨客 Department:FOH/前厅
Responsibilities/职位描述
1. Good interaction with guests, answer the questions and promotion information with our guests.
与宾客保持良好互动,解答相关问题及活动信息
2. Answer customer calls and correct booking information in the reservation system and record customer's dining information
接听顾客来电预订并在订位系统里正确更新订位讯息以及记录顾客用餐的信息
3. Familiar with all the seats, menus and promotions in the restaurant
熟悉餐厅内所有的座位划分、菜单及促销活动
4. Fully understand the reservation status of the restaurant on the day
熟记餐厅当日的订位状态
5. Record all customer request
纪录顾客所有需求
6. Familiar with the dining habits of the customer and their name
熟记常客用餐习性及称呼顾客之姓名
7. To assist the operation of services when every it’s necessary
視餐厅营运状况协助营运服务
Must Have Qualifications/任职条件
1. Computer skills needed (Microsoft, word, excel and PowerPoint)
具备熟练的电脑操作能力
2. Have good communication skills
具备良好的沟通能力
3. Have the basic professionalism to protect the personal information of our guests
具备保护宾客私人信息的基本职业素养
4. Need fluent English to read, write and hear, ability to communicate with guests who speak English
需要流畅的英文读写及听说能力,能使用英语与宾客沟通
5. Height needs at least 1 meter 6 above
身高需要至少1米6以上
薪资待遇:6000
享有五險一金
做五休二
享有工作餐
生日蛋糕
带薪年假
定期聚餐
交通补助