该岗位主要负责在前台为客人提供服务。
• To maximize room sales and revenue for the hotel.
确保客房收益最大化
• To ensure our customers receive a fast, efficient check-in and check-out service
确保快速高效的入住登记及退房服务
• To ensure all customers queries or requests are handled in a polite, friendly and efficient manner.
礼貌，热情及有效地回答客人的问题和要求
• To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
时刻保持为酒店增销的意识
• To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守酒店的财务制度，确保酒店收入不受影响
• To adhere to pre-set availability and rate controls
严格控制客房库存及房价
• To ensure a high level of product knowledge of the hotel and local area
熟悉酒店及当地的产品知识
• To maintain and update guest profiles as laid down in the front office procedures.
管理及更新客人档案
• To accurately post all charges to the folios and ensure all charges on guest accounts are accurate with sufficient back up for the guest's review.
准确入账，确保客人的账单明细准确无误
• To provide guest with foreign currency exchange service.
为客人提供外币兑换服务
• To assign safety deposit boxes to guest on request.
为客人安排保险箱服务
• To answer inquiries pertaining to the status of guest accounts.
解答客人关于账单的问题
• To ensure a high level of customer service is consistently maintained.
确保为客人提供高标准的服务
• To maintain the working area is clean and tidy at all times.
保持前台工作区域的干净整洁

1.形象良好，具有良好的服务意识 

2.普通话好，酒店英语基础好，能用英语与客人进行基本沟通                                                                                                     

3.协调能力强                                                                                                                           

4.懂Opera系统，会英语，有酒店前台工作经验优先                                                                                               

5.男士优先