职位详情

Speciality Restaurant Bartender 特色餐厅调酒师

面议

  • 虹口区
  • 一年以上工作经验
  • 英语

上海苏宁宝丽嘉酒店

国际五星级酒店|500人以上

职位描述

Customer and Colleague Experience
宾客服务
• Ensures the delivery exceptional guest service at all times.
确保所有员工始终提供优异的对客服务。
• Provide engaged
确保与客人之间有良好互动。
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
• Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
• Establishes a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
• Deliver high quality of engagement and service to guests
传送高水平对客服务。
• Ensure guest needs and reasonable requests are met
确保客人的需求和合理的要求被满足。
• Seek opportunities to continually improve guest service
不断寻找机会改进对客服务。


Operational
营运
• Ensures that minimum brand standards have been implemented.
确保贯彻执行酒店最基本的品牌标准。
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
对于客户调查结果做出回应并落实相应的改善措施。
• Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
• Takes orders and serves food and beverage to guest according to the established sequence and procedures
.根据所定的程序接受点菜并为客人服务食品及饮料。
• Knowledge of all POS and cashiering functions
熟悉操作POS终端以及和收银相关的功能。
• Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
• Proficient and knowledge of all menus to include our selection of Food, Beverage, Beer, Wine, spirits and cocktails.
熟练掌握菜单并能介绍其选择包括食品,酒水,啤酒,葡萄酒,烈酒和鸡尾酒。
• Up-sells beverage to increase the revenue.
促销饮品以提高营业收入。
• Reports any difficulties or problem to Superior / Assistant Manager for solution or follow up actions.
向餐厅领班/副理报告所有困难及问题,以便跟进和解决。
• Maintains par stocks of beverages and guest supplies.
保证所有酒水和客用品的标准库存量。
• Prepares mis-en-place according to the requirement and operation needs.
确保根据要求和运作需要做好餐前准备工作。
• Clears and resets counters or tables.
清洁并重新摆设餐台或餐桌。
• Prepares and serves Cocktail as requested as per trained technique and provided recipes。
根据所接收的培训知识和要求准备及服务鸡尾酒。
• Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
在特别推广或活动期间,根据活动主题协助餐厅的摆台和装饰。
• Ensures all glasses are clean and well polished.
确保所有杯具的光亮、洁净。
• Assists in Bar stock inventory and maintains an accurate inventory record.
协助对酒吧的盘点并保持准确的盘点记录。
• Performs the function of cashier as required.
下单补充各酒吧饮品。
• Verifies cash received ensuring only genuine money been collected.
核对收取的现金,确保所收现金都是真钞。
• Verifies all credit cards presented by guest before to validity of the card.
核对所有客人呈交信用卡,确保所有信用卡都在有效期内。
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
严格遵守财务部发出的关于收银及现金处理的政策和程序。


Other Duties
其他
• Exercises responsible management and behavior at all times and positively representing the hotel management team.
在任何时间表现负责的管理和行为,并以积极的形象代表酒店管理团队。
• Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
• Ensures high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
• Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations.
与竞争酒店、商业伙伴和其他组织的相关代表保持强而专业的关系来往。
• Attends training sessions and meetings as and when required.
需要时参加培训课程和会议。
• Carries out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。