Ensure an efficient delivery of drinks.
保证为客人提供高效的酒水服务。
Report to Bar Manager or assistant bar manager for a briefing 10 minutes before shift commences.Promptly greet guest’s approaching the bar and always acknowledge customers waiting for servicePromptly dispense and serve beverages in a presentable and hygienic manner to the standard of Unico.
Develop a positive, direct and open relationship with all colleagues.
与所有同事之间保持良好的关系。
Extreme vigilance in cash and credit card handling
在收取现金或信用卡时要绝对仔细。
To work within a motivated and high performing team, committed to deliver high standard customer service.
与高质素的团队协作,把为客人提供高素质的服务做为自己的工作准则。
To acknowledge and welcome all guests.
看到客人时,要对客人表示欢迎,不能忽视客人的存在。
To ensure all customer contact is handled politely and efficiently, ascertaining and accurately meets their needs.
在与客人接触的过程中,要彬彬有礼且要表现出专业素质,准确并及时地满足客人的所有要求。
Optimize guest satisfaction through consistently high operating standards.
要一直以最优的标准来完成自己的工作,从而使客人对服务的要求得到最大限度地满足。
To demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene both for self and team.
对自己的仪容仪表也要严格要求,保证时刻都给人留下专业的印象。要穿着适当的制服,并要注意个人卫生,团队成员之间也要互相督促。
Have a clear knowledge of the menu, wine and beverage offerings including specials and promotional material.
对于餐厅内菜单及酒单上的所有项目都熟悉,包括一些特色项目跟促销产品项目。
To ensure a wide knowledge of the Drinks list ensuring that all drinks are prepared and served accurately.
对酒单上所有酒水的制作方法都熟悉,保证所有客人点的酒水都能准确及时地供应。
Adhere to any reasonable request or change to working time or area, within the parameters set out by company standards.
对于依据公司的规定所制订的工作时间及工作地点安排及变更要积极遵守。
Comply with company grooming standards unless the GM gives specific exceptions.
按照公司规定着装。总经理有特殊允许的情况可以例外。
Maintain cleanliness and working condition of departmental equipment and work area.
保证工作区域内各类器具的清洁,并要经常检查所有机械设备的运转情况,保证它们的正常运转。
Self-reliant, working with minimal control and direction.
要有工作积极性并有自信,能自己独立完成工作,尽量不要依赖他人的监督及指导。
Acts on own initiative when appropriate within operating parameters.
在公司制度允许的范围内,主动积极地面对并解决问题。
Adapts quickly and positively to new situations.
能够迅速并很好地处理新情况。
Continues to be productive in changing circumstances.
有很好的适应变化的能力,无论在任何相关岗位上都能胜任。
To be proactive in ensuring that the information given to customers is accurate.
要有前瞻性,做好所有的准备工作,以保证所有客人接受到的信息都是正确的。
Can handle more than one task/situation at a time.
可以同时完成几项不同的任务或处理不同的情况。
Attend key briefings and training sessions.
参加重要的会议及培训。