• To welcome all guests and VIP guests.
•To ensure our customer receive a fast, efficient, friendly service.
• To make daily guest room and public area inspections so as to be thoroughly knowledge able of the areas.
• To ensure all customers queries or requests are handled in polite, friendly, efficient manners.
• To monitor customer feedback and advise management where necessary.
• To use the appropriate nonverbal communication (eye contact, gestures, posture) when communicating with others.
• To coordinate with other department to ensure all gusts septic requirements are met during their stay.
• To ensure that a consistent and high level of staff orientation and training is provided.
Other Considerations:
• Fluent English in verbal and written.
• Good in people communication.
• 欢迎所有的客人和贵宾。
• 确保我们的客人获得快速、高效、有好的服务。
• 做好日常客房和公共区域的检查工作,以便能充分了解该区域的情况。
• 确保所有客户的疑问和要求都是用礼貌、友好、高效的方式处理。
• 监督客户的反馈,并在必要时向管理层提供建议。
• 在与他人交流时使用适当的非语言交流(眼神接触、手势、姿势)。
• 与其他部门协调好,确保所有的要求在客人逗留期间得到满足。
其他注意事项:
• 英语口语和书写流利
• 有良好的沟通和交流的能力
• 主动和勤奋工作