Responsibilities–
岗位职责

• Repeports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通
• Provides functional assistance and direction to all departments.
• 向所有部门提供功能性支持和指导
• Cooperates, coordinates and communicates with other hotel departments as required.
• 按需要与酒店其它部门进行合作、协调和沟通
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视
• Responds to guest needs and resolves related problems
• 就客人的需求做出反应并解决相关问题

Required Skills –
技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
• Good writing skills; fluent in both written and spoken English
• 具有良好写作技能
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities
• 具有解决问题和组织能力