Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
Supervise front desk operations during assigned shift including:
在当班期间监督前台运营情况，包括：
oMaintenance of guest information
o维护客户信息
oMaintenance of information about local events
o维护当地活动的信息
oCompile occupancy statistics
o统计入住情况
oSupervise group bookings
o监督团队预订情况
oAssisting with serious complaints
o协助解决严重投诉问题
Supervise cashiering activities during shift including:
在当班期间监督收银的活动，包括：
oCash handling and banking procedure
o现金处理和银行业务程序
oDealing with irregular payments
o处理非正常的付款情况
oInstructing staff in credit policies and facilities
o就信用政策和设备对员工进行指导培训
oInstructing staff in cash security procedures
o就现金安全程序对员工进行指导
oCarry out debtor control
o实施应收帐款控制
oPrepare reports
o准备财务报告
oSupervise the cashiering system
o对收银系统实施监管
Works with Superior on manpower planning and management needs
与上级领导一起进行人力规划和管理需求的讨论