Main Responsibilities 主要责任
1. Work in conjunction with Front Office, Sales, Food and Beverage Departments to ensure compliance with corporate procedures.
工作中与前厅、销售部、餐饮部联系，确保遵守酒店程序。
2. Ensure Hotel credit Policy is followed and enforced.
确保遵守和加强酒店信用管理程序。
3. Complete knowledge of the A/R clerical functions.
完全了解应收帐款业务。
4. Process applications for credit facilities for companies, groups, functions, etc.
处理公司、集团等的信用申请。
5. Monitor the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements. Liaise with conventions/groups/sales departments. Reconcile Master accounts for in house conferences daily where appropriate.
按要求监控为某些团体和会议所做的特殊的帐单安排，确保帐单按客户要求入帐。联络会议/团体/
销售部门.每日核对店内会议汇总帐目。
6. Review “Credit Check or High Balance ”report for in house credit control each day for credit limits and follow-up of charge back arrangements. Document what steps were taken to verify the ability of guests on “high -balance” report to pay their balances. 作为店内信用控制，每天检查“信用或最高信用额度”报告，以确定信用限度和后续的收款安排。在“最高信用额度”报告中记录应采取什么样的措施来确认客人偿还透支的能力。
7. Monitor and pursue collection of overdue accounts on a structural fashion –preferably by phone for
fast results. Failing any response after repeat call and letters, refer to collection agency if possible.
通过结构化的形式监控和追讨过期未付款项，最好使用电话以便快速得到结果。多次去电和去函后
仍没有回音时，如果可能，求助于讨债机构。
8. Call on overdue Travel Agency accounts.
催促过期求付的旅行社帐款。
9. Respond to and resolve accounts queries in conjunction with accounts receivable.
与应收帐会计一起回答并解决帐目质疑。
10. For old corporate or convention/banquet debtors liaise with sales representative or conventions manager for pursuit of outstanding accounts and follow up on action taken. 对原有的公司或会议/宴会债务人，联系销售代表和会议经理，追踪未付的帐款并采取相应的措施。
11. Liaise with all other Hotel hotels in region on major accounts and any potential doubtful corporate accounts.
就主要帐目和任何潜在的可疑的公司帐目与同一地区的索菲特酒店联络。
12. Reconcile payment discrepancies and take action to resolve any ;Never allocate overpayments or unallocated cheques towards another account or invoice; if it cannot be resolved immediately, leave it floating.
核查付款中不一致的地方并采取行动解决；不允许将多付的钱款或不可划分的支票划到另一些帐目
或发票上；如果不能立即解决问题，请马上汇报。
13. Follow up on overdue accounts –to legal actions if necessary.
追讨过期未付帐款，必要时采用法律手段。
14. Follow up on overdue accounts –to legal actions if necessary.
追讨过期未付帐款，必要时采用法律手段。
15. Prepare management reports for month end analysis （A/R Analysis ） and to provide documentation for Credit Meeting.
准备月末分析（应收帐款分析）管理报告。为信用会议提供文件。
16. Conduct monthly Credit Meeting highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern for follow up.
召开每月信用会议，突出介绍每月业绩、坏帐、员工应付未付帐目并讨论任何需要继续关注的帐
目。
17. It is not the intention of this Position description to provide an exhaustive list of job duties. It provides a focal point to the incumbent in the hope that they will develop the job further. From time to time and in line with managerial priorities, it is expected that the incumbent will work as and where directed by management and in line with improving customer service.
职位描述的目的不是提供一份工作职责的详细清单。它仅希望能变那些用于完善工作的应尽职责提
供一个基本观点。随时符合管理的要求，希望能够在管理层的指导下，以不断提高的顾客服务履行
职责。
18. To ensure that all invoices are accurate and mailed in accordance with the established Credit Policies and Procedures to ensure that guest queries are reduced.
确保所有的发票准确并按已建立的信用政策和程序寄出，减少客人的质疑。
19. Ensure grooming of the staff as per hotel standard.
确保员工保持酒店微笑服务的标准。
20. Ensure all staff under his/her administration report in time.
确保下属员工及时报告工作。
21. Process disciplinary action of the staff should there be a necessity.
如有必要对下属进行纪律约束。
22. Participate in the s e l e c tion process of staff.
参予员工的选拔工作。
23. Recommend staff promotion as and when it is necessary.
必要时推荐对员工的提升。
24. Check the time card of the staff once in a month and compare with the attendance register to be maintained in the Department.
每月检查员工的时间卡并与保留在本部门的签到簿比较。
25. Ensure that the staff under his/her supervision are on the job and do not gossip while on duty.
确保下属员工到岗且在工作时间不闲谈。
系统要求：熟练操作财务SUN系统以及酒店OPERA系统