Main Responsibilities主要责任
1. Assists Chief Concierge in controlling and directing the section within the framework as defined in the organization chart.
      如组织架构图所示，协助总礼宾司管理所负责区域。

2. Be concerned with staff discipline and performance in relation to all staff within the section.
管理本部门员工的工作纪律及工作表现。

3. Supervise and delegate duties to all staff within the section and prepare their working schedules as required.
负责管理岗位员工，并安排岗位的工作班次和时间。

4. Ensures that every matter in the logbook is followed up.
确保工作日志中记录的每一件事情都已经落实。

5. Accepts luggage and parcels for safekeeping and ensure that at all times it is recorded properly.
确保所接收的行李和包裹的安全，并有正确记录。

6. Pre－check all group rooming lists for arrival and departure.
预先检查所有抵达和离店团队的分房名单。

7. Ensures that all staff and sub-ordinates within the section are using the training given.
确保所有的员工将所接受的培训运用在实际工作中。

8. Use your supervisory skills to encourage and motivate staff at all times.
运用你的管理技巧鼓励和激发员工的工作积极性。

9. Assists/ensures that no guest waits longer than 10 minutes for his/her luggage to be sent or 15 minutes for luggage to be collected to and from guest’s room.
协助/确保每一位客人等待运送行李的时间不超过10分钟，或者收运行李的时间不超过15分钟。

10. Determines work schedule of the Bell service personnel, records attendance and accomplishments of Bell Service personnel and endorses unfinished duties to incoming shift in appropriate logbooks.
制定行李服务部门的工作时间表，记录员工考勤和工作成绩。批示未完成的工作，并将工作日志移交下一个班次。

11. Maintain and control the use of storeroom, ensures the cleanliness and see to it that proper procedures are followed in receiving, storing and issuing of baggage and any other items as may be left behind by guests.
管理行李房，确保行李房的整洁及客人行李和遗留物品的接收、存放、分发按照正确的程序进行。

12. Is responsible for the cleanliness of the trolleys and the storage room. To assign a Bell Person to be responsible for this task.
要负责保持行李车和行李房的整洁，委派一名行李员负责此项工作。

13. Ensure that the Bellman and Doorman are at their respective position so that no areas are left unmanned at all times.
要确保行李员和门童在各自的岗位上，不能出现空岗的现象。

14. Answers telephone and dispatched bellmen on calls.
接电话并电话派遣行李员。

15. Keeps record of bellmen calls.
做好行李员来电记录。

16. Is responsible for orderly crew.
负责给整个班组下达命令。

17. Accepts checks and issues claim checks for baggage, coats, packages, and other articles presented for checking.
接收行李票，并发放行李、衣物、包裹及其他要寄存物品的认领票。

18. Releases checked articles in exchange for claim checks.
收到物品认领票后，应发放所认领的物品。

19. Provide general information to guests in a good and helpful manner.
礼貌周到地为客人提供日常信息服务。

20. Identify ways of increasing the hotel’s overall profitability within the section.
在本职岗位，通过各种途径和努力以增加整个酒店的收益。