Essential Duties and Responsibilities – （Key Activities of the role）
主要职责﹣（职务的主要工作）


• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。

• Replenishes guest supplies
补充客用品。

• Ensures guest services specified by superiors and guests requests are promptly and courteously met
及时、礼貌的完成上级指定的对客服务并满足客人的要求。

• Reports damage or malfunction in hotel rooms to superior
向上级汇报酒店客房内的损坏或故障情况。

• Maintains equipment in proper state of cleanliness and repair
保证设备的清洁和修缮。

• Maintains a section room report
完成区域客房报告。

• Maintains a daily room checklist
完成每日客房检查工作单。

• Meets with superior and takes on daily assigned tasks
与上级会面并承担每日分配的任务。

• Reports and submits lost and found articles to superior immediately
及时向上级汇报和上交与客人遗失物品。

• Report guest complaints to superior immediately
及时向上级汇报客人的投诉。

• Reports unusual behavior/activities on floors to supervisor
向上级汇报楼层里的反常行为和活动。

• Records room status in allocated section accurately
准确记录在划定的区域内的房间情况。

• Complies with hotel’s health, safety and hygiene policy
遵守酒店的健康、安全和卫生政策。

• Adheres to personal grooming and hygiene standards
保持个人仪容和卫生标准。