To assist and support the hotel reservation department in maintaining a consistently high standard of operation customer service, directly supervising all reservations agents within the hotel and having a liaison role with all other department.

协助和支持酒店预订部在客户服务方面保持一贯的高标准，直接监管酒店内部所有预订销售员的工作，并与酒店其他部门保持联系。

Reservation Supervisor is responsible for supervising the Call Centre operations ensuring a knowledgeable, efficient and accurate centralized service for all callers. Hotel information must be kept up to date and be available to all Call Centre Agents in order to provide flawless service with poise to the guests.

负责维护客户服务中心平稳顺畅的运作，确保所有来电都能得到正确的解答或处理。确保客户服务中心员工能够及时获得各类更新信息，为客人提供优质的服务。