• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 
• 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
• Registers and rooms all arrivals according to established procedures
• 按照既定工作程序为所有来客登记并安排房间。
• Maintains intimate knowledge of departmental standards and procedures
• 熟知部门标准工作程序。
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
• Maintains cashier float and ensures accurate daily report of all money received
• 保持库存现金限额并保证每日对所收现金进行准确报告。
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
• Keeps abreast of all modifications to accounting policies and procedures
• 随时留意会计政策和工作程序的变化 。
• Responsible and attends to guest’s request of using the service of safety box at all times
• 随时负责回应客人关于使用保险箱服务的要求。
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。